These are questions that are often asked by customers. If you have a question that isn't answered here please contact us by e-mail or call for immediate answer.


  • Q: How do we find the chauffeur after our flight arrival?
    A: Our chauffeurs will meet their passengers at the exit from the customs hall inside the airport terminal. Drivers will hold a sign with the passenger name written on and help with baggage. The airport can be VERY crowded at times, therefore if you cannot see your chauffeur please call FREE from any phone, on 0500 50 60 22.
  • Q: What happens if the flight is delayed?
    A: All flight arrival times are checked with the airline. Should you arrive early or late (no matter how late!) there will still be a chauffeur to meet you at no extra charge.
  • Q: How long will the chauffeur wait for us to clear customs?
    A: The chauffeur will normally wait for 60 minutes before making enquiries with the airline, customs or immigration and making a paging call. Only after all this and there is no sign of the passenger will the chauffeur leave the the airport. If you are delayed in customs or baggage for more than one hour after arrival please call our office on the freephone number 0500 50 60 22 to ensure that your chauffeur will wait.
  • Q: How long is the trip between the airport & London?
    A: The total trip time between airport terminal & city location takes from 45-60 minutes (Heathrow) & 75-90 minutes (Gatwick) depending on time of day and traffic conditions.
  • Q: Do your chauffeurs have cellphones?
    A: Yes. All our chauffeurs carry cellphones. Customers may use these if required (Calls are charged per minute).
  • Q: What methods of payment do you accept?
    A: We accept only Credit Card payments in advance.
  • Q: Do we do tours/sightseeing?
    A: Yes. We offer hourly/daily hire for sightseeing and allow complete flexibility to your schedule